Hotel Property Inspector
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The Room Inspector will be responsible for inspecting designated guest rooms. He or She will ensure that the Housekeepers meet all cleanliness and condition requirements (Hotel Brand Standards). His/Her responsibilities include recording inspection results, assisting with guest complaints and maintaining brand standards. This role also involves developing and training other housekeeping staff.
OUTLINE OF THE ROLE:
Ensure Housekeepers have their daily checklist assigned
Follow up with Housekeepers on room status and overall progress of the day
Inspect 35 to 40 guest rooms per day, according to Brand standards
Communicate with Housekeepers any anomalies/details that need to be rectified
Communicate with Maintenance/Engineering any technical issues/concerns that need to be fixed
Follow up and reinspect rooms that were not up to standards upon first inspection
Verify and update status of rooms into property management system
Respond to special guest requests in a timely, friendly, and efficient manner according to Brand standards
Complete work orders
Communicate with Leadership Team patterns observed (performance concerns, recurring room issues, etc.) on a weekly basis
Assist in training Room Attendants
Provide feedback on new hires’ training progress to Leadership Team
Perform Room Attendant and/or House Person duties, as needed
Communicate with the Front Office staff of any housekeeping delays or issues
Perform other reasonable job duties as requested by management.